Privacy Policy

Scope

This Policy explains how Velobet Casino (“we”, “us”, “our”) processes personal data of visitors and registered users of our website and mobile experience. By using the Service you agree to this Policy.

Controller and contact

Operator: Santeda International B.V., Zuikertuintjeweg z/n (Zuikertuin Tower), Willemstad, Curaçao.
Email: privacy@velobet.com
If we appoint an EU/UK representative or DPO, details will appear here.

Data we collect

• Account data: name, date of birth, country, email, phone.
• KYC/AML data: ID document, proof of address, source-of-funds evidence.
• Transaction data: deposits, withdrawals, bonuses, balances.
• Usage data: device, browser, IP, pages, session events, cookies.
• Marketing data: preferences, consents, unsubscribe status.
• Support records: tickets, chat transcripts, call notes.

Sources

You, verification providers, payment processors, anti-fraud tools, analytics, and publicly available databases.

Purposes and legal bases (GDPR)

• Account creation and service delivery — Art. 6(1)(b).
• Payments and fraud/AML checks — Art. 6(1)(c) and 6(1)(f).
• Personalisation and service optimisation — Art. 6(1)(f).
• Marketing with consent — Art. 6(1)(a).
• Compliance and record-keeping — Art. 6(1)(c).

Cookies and similar tech

We use strictly necessary, functional, analytics, and marketing cookies. Manage preferences in the consent banner or browser settings. Blocking some cookies may affect functionality.

Sharing

We share data with: payment providers, KYC/AML vendors, fraud-prevention and analytics partners, hosting/CDN, customer support tools, and regulators or law enforcement when required.

International transfers

Where data leaves your region, we use safeguards such as contractual clauses and vendor due diligence.

Retention

We keep data only as long as necessary for the purposes above. Gaming and AML records are typically retained for the statutory period required by law, then securely deleted or anonymised.

Security

We apply encryption in transit, access controls, logging, segregation of duties, and regular reviews. No method is 100% secure.

Your rights

Depending on your location: access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and complaint to a supervisory authority. Contact us to exercise rights.

Marketing

You can opt out via email footer or account settings. Service communications are still sent when required.

Minors

The Service is for 18+ only. We remove underage accounts when detected.

Changes

We will post updates here. Material changes may be notified by email or in-product notice.